All Moissy Fine Jewellery pieces come with a complimentary 1-year warranty protecting your jewellery from defects.  We take a great deal of pride in our craftsmanship and will certainly stand behind our work.  Regular maintenance of your jewellery is recommended to extend the longevity and beauty of your piece.  All of our jewellery repair is performed in our Canada based workshop.

1. Prongs checked for tightness.  
2. Mounting checked 
3. Ultrasonic and streaming to remove debris and oil 

This warranty doesn't protect against jewellery that is intentionally damaged, worn irresponsibly, accidental damages, damage do to mis-use, abuse, scratching, allergic reactions, loss of stones, loose, bent or broken prongs, rhodium wear, wear and tear, discoloured gemstones due to chemical reactions, and any circumstance not due to manufacture defects. 

Keep in mind that under normal conditions, manufacturing defects will materialize within the first month or two of ownership. We cover loss side or halo stones up to 2.5mm for one year.  Any issues after 1 year are likely from normal wear and tear.

If you should need our jewellery service.  Our team will carefully inspect the item to determine the nature of the issue and if it is covered under our manufacturer’s warranty.  If it is found to be an issue not from normal wear, we will repair your piece free of charge.  If the damage is outside of a manufacturing defect, then the cost to repair/replace will be assessed.  An estimate will be provided and work to be done will be covered by the purchaser.

We cannot warranty work by another jeweller.  Workmanship on our pieces performed by any jeweller aside from Moissy Fine Jewellery cannot be covered under warranty, and can void your warranty.  We can only guarantee our own work.

We advise our clients to obtain independent insurance for their piece of jewellery. This can protect you in the case of loss or theft, it will also cover for accidental damage. In the case your piece is damaged accidentally and is beyond repair, your insurance may cover the cost of a replacement.  Contact your insurance company for details.

Purchaser is responsible for all shipment charges including incurred duties, taxes or fees when sending in jewellery for warranty or maintenance.  A $59.99 cost for shipping and handling is required to be paid by purchaser to ship it back when the service is complete.

WARRANTY OPTIONS

What It Covers

 

 

               

 

* Tightening of loose accent stones

* Tightening of loose centre stones

* Repairs on broken chains, links, clasp, posts, backings for necklaces,
   bracelets and earrings.

* Sizing ~ one complimentary sizing  (available up to 90 days after original purchase) 

* Replacement of accent stones up to 2.5mm and small melee fancy cut

* Jewellery Ultrasonic Cleaning - Showroom Service

 

 

* Tightening of loose accent stones

* Tightening of loose centre stones

*  Repairs on broken chains, links, clasp, posts, backings for necklaces,       
   bracelets and earrings.

* Sizing ~ one complimentary sizing  (available up to 90 days after original
   purchase) 

*  Additional Sizing  ~ $45.00  (industry standard $90-$120)

*  Replacement of accent stones up to 2.5mm and small melee fancy cut

*  Jewellery Ultra Sonic Cleaning , Polishing Re Rhodium Plating ~ Off Site ~
   Once Per Year 

* Tightening of loose accent stones

* Tightening of loose centre stones

* Repairs on broken chains, links, clasp, posts, backings for necklaces,
  bracelets and earrings.

* Sizing ~ one complimentary sizing  (available up to 90 days after original
   purchase) 

*  Additional Sizing  ~ $45.00  (industry standard $90-$120)

* Replacement of accent stones up to 2.5mm and small melee fancy cut

* Jewellery UltraSonic Cleaning, Polishing Re Rhodium Plating ~ Off Site ~
  Once Per Year

Lifetime: The lifetime of the individual purchasing the product or the lifetime of the first person the product is gifted to. Owner lifetime ceases if ownership of the product is subsequently transferred to another party. Product Lifetime:  This lifetime ceases at the point where the product is altered from its original form as described in the POS receipt or Certificate of Authenticity

 

* Warranty program begins when the item is available for showroom pick up or based on shipment delivery date to recipient 

* In the case of replacement of item or gemstone, if the exact item purchase is not available, Moissy will provide a item of same likeness or equal value 

* Moissy Fine Jewellery reserves the right to discontinue some scope of work on a warranty plan at anytime. If Moissy Fine Jewellery is unable to repair an item to our satisfaction to remedy repair issue, if any anytime repair work exceeds the purchase price of the original purchase, Moissy Fine Jewellery reserves the right to discontinue warranty services, Moissy may offer, replacement of equal or greater value, refund or partial refund options at our discretion.

* Purchased warranty plans can be cancelled within 30 days of purchase in the event that no services have been used from the plan. Warranty plans are non transferable.  Extension of 2 year warranty plans are at the discretion of Moissy Fine Jewellery, Moissy can decline to extend a warranty, or add new warranty to past purchase.  Current rate to extend will be provided to purchaser by Moissy Fine Jewellery.  Warranty must be in place prior to diagnosed service request.  Warranty cannot be purchased in lieu of service fee cost.

* Warranty Services do not cover shipping to or from purchaser.  Tracked and Insured shipping services are recommended to ensure a safe delivery of your item to our showroom. Purchaser can provide provided return shipping label. Alternatively items can be returned to purchaser via FEDEX $59.99 (Canada)  $29.99 (USA)

 

Damage from accident, abuse, misuse, tampering with prongs, unauthorized modifications or alteration from other workers. Cosmetic damage including scratches, peelings, dents that do not impede the mechanical functionality of the item. Warranty does not cover actions (fire, collision, vandalism, theft etc. The elements or Acts of God, strike, labour disturbance, lockout or civil commotion.

 

 

LUX MOISSANITE

WARRANTY 

Lux Moissanite comes with a Limited Lifetime Warranty that guarantees that the Colour, Clarity, Brilliance and Fire of the stone will not change.  In the unlikely event that you have to use this warranty, please return the stone, original sales receipt and warranty card to place of purchase. In the case of replacement of gemstone, if the exact item purchased is not available, Moissy will provide an item of same likeness or equal value  The warranty applies to the original registrant and is non-transferable. It does not cover damages as the result of misuse, abuse, loss or theft. Any alterations done to your original Lux Moissanite item voids your warranty. We suggest having loose moissanite stones set by our own trusted jewellers to avoid warranty void. 

 

 

 

 

All LUX Moissanite stones equivalent to 1 carat or larger will be accompanied by a Certificate of Authenticity ensuring you have received a genuine Moissanite gemstone.

Be sure to inquire if your Moissanite brand of choice also includes a Limited Lifetime Warranty.

 

 UNDERSTANDING WEAR & DEFECTS