At Moissy Fine Jewellery, we understand that purchasing jewellery is an important occasion, and we want our customers to have peace of mind knowing that their special piece is protected. That's why we offer extended warranty and care options on all of our jewellery purchases. Our extended warranty covers issues that may arise with your jewellery, and we'll repair it free of charge. Our customers can rest assured that they'll have years of wear and enjoyment from their jewellery without worrying about unexpected repair costs.

In addition to our extended warranty, we also offer care options to help keep our customers' jewellery in pristine condition. Our professional jewellery cleaning and maintenance services are designed to keep jewellery looking like new, even after years of wear. We also provide complimentary jewellery inspections to ensure that any issues with the jewellery are caught early on and addressed before they become bigger problems. With our extended warranty and care options, our customers can enjoy their jewellery with confidence, knowing that they're getting the best possible protection and care.

This warranty doesn't protect against that is intentionally jewellery damaged, worn irresponsibly, accidental damages, damage do to mis-use, abuse, scratching, allergic reactions, loss of centre stones, loose, bent or broken prongs, rhodium wear, wear and tear, discoloured gemstones due to chemical reactions, and any circumstance not directly related to manufacture defects. 

Keep in mind that all pieces are handcrafted, and small melee stones are hand set. Any loose accent stones may materialize within the first few weeks of wear. We do cover lost accent stones up to 2.5mm for one year.  Any issues after 1 year are likely from normal wear and tear.

If you should need our jewellery service, our team will carefully inspect the item to determine the nature of the issue and if it is covered under our manufacturer’s warranty. If it is found to be of manufacture defect, we will repair your piece free of charge. If the damage is outside of a manufacturing defect then the cost to repair/replace will be assessed. An estimate will be provided and cost of service is the responsibility of the purchaser.

Please note we cannot warranty work performed by another jeweller.  Workmanship on our pieces performed by any jeweller aside from a Moissy Fine Jewellery approved artisan cannot be covered under warranty, and will interfere with your eligibility for other services that may be covered under the existing warranty plan. 

We advise our clients to obtain independent insurance for their piece of jewellery. This can protect you in the case of loss or theft, it will also cover for accidental damage. In the case your piece is damaged accidentally and is beyond repair,  your insurance may cover the cost of a replacement. Contact your insurance company for details

We would like to remind you that when sending in your jewellery for service or maintenance, we do not cover the shipping charges, nor any additional taxes, duties, or fees that may be incurred during the shipment process. These costs are the sole responsibility of the purchaser. Additionally, please note that once the service is complete, you will be required to cover the shipping charges to have the jewellery returned to you. Alternatively, you may include a return label, or we can provide shipping service ($29.99 USA/$59.99 CDN). We look forward to providing you with the highest level of service possible.

Lifetime: The lifetime of the individual purchasing the product or the lifetime of the first person the product is gifted to. Owner lifetime ceases if ownership of the product is subsequently transferred to another party. A new Lifetime warranty must be purchased in this case.

Product Lifetime:  This lifetime ceases at the point where the product is altered from its original form as described in the POS receipt or Certificate of Authenticity.

Warranty program begins when the item is available for showroom pick up or based on shipment delivery date to recipient 

In the case of replacement of item or gemstone, if the exact item product is not available, Moissy will provide a item of same likeness or equal value at our discretion. 

Moissy Fine Jewellery reserves the right to discontinue any scope of work on a warranty plan at anytime if Moissy Fine Jewellery is unable to repair an item to our satisfaction to remedy repair issue. If at anytime repair work exceeds the purchase price of the original purchase, Moissy Fine Jewellery reserves the right to discontinue warranty services, Moissy may offer, replacement of equal or greater value, refund or partial refund options at our discretion.

Purchased warranty plans can be cancelled within 7 days of purchase in the event that no services have been used from the plan. Warranty plans are non transferable.  Extension of 2 year warranty plans are at the discretion of Moissy Fine Jewellery, Moissy can decline to extend a warranty, or add new warranty to past purchase.  Current rate to extend will be provided to purchaser by Moissy Fine Jewellery. Warranty must be in place prior to diagnosed service request. Warranty cannot be purchased in lieu of service fee cost.

Warranty Services do not cover shipping to or from purchaser.  Tracked and Insured shipping services are recommended to ensure a safe delivery of your item to our showroom. Purchaser can provide provided return shipping label. Alternatively items can be returned to purchaser via FED EX $29.99 (USA) $59.99 (CDN)

Not Covered Under Warranty :Damage from accident, abuse, misuse, tampering with prongs, unauthorized modifications or alteration from other workers. Cosmetic damage including scratches, peelings, dents that do not impede the mechanical functionality of the item. Warranty does not cover actions (fire, collision, vandalism, theft etc. The elements or Acts of God, strike, labour disturbance, lockout or civil commotion.

Moissy Fine Jewellery ensures that all their pieces of jewellery are crafted to last a lifetime and beyond. While they are designed to withstand everyday wear, it is important to treat them as precious fine jewellery and handle them with care.

GOLD METALS:

Gold is a durable metal, but it can still be scratched and damaged. Chlorine can be harmful, so take care to remove it before entering a hot tub.  Gold does not tarnish (oxidize) and therefore does not require a special chemical cleaner.  Simply wipe with a soft cloth to remove dirt and oils. White gold metals will require more maintenance. Expect to re rhodium your piece at least once per year to restore the bright white color

MOISSANITE:

Moissanite are some of the hardest substances on earth, but treat your jewellery with care since a hard blow can still be damaging. Moissanite jewellery can be damaged by everyday activities so remember to remove and store it in a safe place if you are doing strenuous activities.  Also, it is best to remove your Moissanite jewellery before handling household cleaners.

SETTINGS:

Take your pieces to a Moissy Showroom to have all settings checked . We recommend twice per year.  They will ensure that your prongs are in sturdy shape and not in need of maintenance.  Have your prongs checked frequently to avoid stones becoming loose and falling out. Unfortunately, we do not cover lost center stones, and your warranty may no longer cover lost side or halo stones.   Having your piece professionally cleaned means the jeweller will be able to spot loose stones.  If a gem falls out into the ultrasonic cleaning basket, it can be safely found and re-set.  Otherwise, most gems may fall out never to be found again.  Besides a trip to the cleaners always makes it feel brand new!

To preserve the longevity of your piece and prevent bending, scratches, and stains, we recommend removing it during certain activities such as weightlifting, intense physical activities, gardening, and handling household solutions, cleaners, hairsprays, and lotions. While your Moissanite is safe for showering and swimming, please note that prolonged exposure to hard water may cause the rhodium plating to wear away, requiring additional maintenance for your setting.

If you're looking for a jewellery option that eliminates the need for frequent rhodium maintenance, consider choosing Platinum metal for your pieces. Platinum is a naturally white metal that retains its color even after the rhodium plating has worn away. With time, it develops a brushed silver look. Although platinum is a denser and pricier metal choice, it offers the advantage of reduced rhodium maintenance requirements