Custom Orders & Production

    Come In and Customize

    Moissy Fine Jewellery prides ourselves in providing high quality, unique and trending styles, but sometimes you just need to change a few things here and there to make it perfect just for you.  

    Choosing custom may be the right choice for you. It is seamless, easy and our designers will work closely with you to create your masterpiece.

    In just a few easy steps create the piece you have always dreamed of.


    How does it work?

    Step 1:  Inquiry

    Simply email an outline of your preferences with descriptions of what you are looking to create. Feel free to include pictures the more detail the better.

    Step 2:  Follow Up

    A Moissy Fine Jewellery representative will contact you to gather any more information we may need about your specific design.

     Step 3:  Design 

    Once we know we have your design just right  A quote will be provided. It will include all the details of your custom design. Ready to get started?  A consultant will help you submit your CAD deposit of $300 to get your drawing started. This payment will go towards your total as a payment.  Sit tight while we create a CAD design with the details of your creation. Drawings can take some time to be just perfect so be patient and we should be ready for review in 10-15 days. Your CAD design will be emailed for review, and requests for revisions can be made at that time.

    Step 4:  Production Payment

    Once we have your design just right, it's time for production. A 50% deposit to get the project on its way is required. Your CAD deposit payment will be applied. Your order is very special to us and each piece receives the same attention to detail. Please allow the usual 4-6 weeks for your completion (dependent on CAD revisions),  if production times are extended due to holiday season or other issues beyond our control your consultant will be able to update you on new production timelines.


    Step 5: All Completed Pick Up & Shipping

    Remember this is your special piece created through Moissy Fine Jewellery and quality is our priority, so you will be able to inspect your piece when you arrive for pick up. If you are unable to see us in person our designers will do the inspection for you to make sure everything is just right.  We are happy to provide videos and pictures upon request. We can now organize your delivery and your piece is ready for its forever home!

    See simple!  Start your custom piece today


    When you are satisfied with your quotation a 50% deposit is required to begin production. Order cancellations are not permitted after your deposit has been paid. Remember this item is being created just for you, we cannot offer refunds on deposits, as we start the process right away to produce your piece in a timely manner.

    We will create your design, and go directly into production once your CAD is approved and deposit paid.

    Quality takes time please allow 4- 6 weeks to complete your creation. We always work as quickly as possible to get your item to you sooner.
    Custom Designs are described as designs through our website with specific stone sizes and metals chosen by you to create your own combinations. Once your order is placed online it cannot be cancelled, as your order is processed right away to ensure delivery in a timely manner.
    Custom Designsare also pieces made to your personal specifications  using your own design or inspiration. Items that are not purchased directly from our showroom inventory and made to order are considered custom.
    *Note we will not produce items that are protected by patents and/or copyrights.
    Some custom designs will require CAD or Quick Renders for customer approval.

    Design modifications are described as simple, modest changes made to existing designs from our website or  in store inventory, that does not required a CAD or Quick Render. Design modification orders require full payment to process and begin production

    6 Weeks


    2-3 Business Days

    *shipping requires additional time
    At Moissy Fine Jewellery we pride ourselves in creating beautiful high quality jewelry pieces. Perfection takes time. Production times may vary due to holidays and peak seasons, we do our best to deliver your pieces as quickly as we can.

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    Moissy Fine Jewellery

    Moissy Fine Jewellery