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FAQ

Frequently Asked Questions

FAQ ~ Moissanite

What Is Moissanite?

Moissanite is a stunning gemstone that possesses remarkable beauty and brilliance. It is a lab-created mineral, composed of silicon carbide, and was first discovered in 1893 by French chemist Henri Moissan, hence its name. Moissanite has gained significant popularity as an alternative to diamonds due to its exceptional hardness and optical properties. Its brilliance and fire rival that of diamonds, giving it a captivating sparkle and luster. Moreover, moissanite is known for its durability, making it highly resistant to scratching and breaking. This gemstone comes in various shapes, sizes, and colors, allowing individuals to find the perfect moissanite that suits their style and preferences. With its affordability and remarkable aesthetics, moissanite has become a sought-after choice for engagement rings, jewellery, and other accessories, offering an exquisite and eco-friendly alternative to traditional gemstones.

Can you tell the difference between Diamond and Moissanite?

Distinguishing between a diamond and a Moissanite can be challenging without specialized equipment. Although there are some visual distinctions, they are often difficult to perceive with the naked eye. Moissanite has a higher refractive index than diamonds, resulting in enhanced fire and brilliance.

However, these dissimilarities are typically subtle and not easily noticeable without close examination. Many individuals consider Moissanite to be an exceptional alternative to diamonds due to its captivating beauty and comparable visual appeal.

Does Moissanite hold its value over time?

Moissanite is renowned for its exceptional beauty and quality, and while its resale value may not be the same of that of a diamond, it can still retain value over time. The value of a moissanite piece is influenced by several factors, including the quality of the stone, the craftsmanship of the jewellery, and the current market trends.

One of the advantages of moissanite is its affordability compared to diamonds, making it an excellent investment for those seeking exquisite jewellery at a more accessible price point. While the resale value of moissanite may not reach the same heights as diamonds, because of its initial lower price point, its lower price allows for a smaller margin for depreciation when resold .

It's important to note that moissanite possesses exceptional durability and enduring beauty, making it a valuable and worthwhile investment for individuals who appreciate the allure of stunning jewellery that can be cherished for years to come.

What is LUX Moissanite

LUX Moissanite ™ is our own brand of moissanite, of which we oversee every aspect of our gems from raw material to finishings. All LUX Moissanite ™ is D-F in color and VVS in clarity. Our moissanite is also accompanied by a lifetime warranty to ensure the optimal brilliance of your gemstone forever

To develop LUX Moissanite ™, we work with skilled lapidary artists to perfect our faceting patterns, ensuring our moissanite shines at its fullest potential. Unlike many brands that offer only standard sizing and faceting pattern, we are able to create custom, shapes, sizes and cut patterns to create your ideal gemstone.

Where is Moissanite sourced?

Moissanite, a rare mineral, occurs naturally in only a few select locations on Earth, such as certain types of volcanic rock and meteorites. However, the availability of natural moissanite is exceedingly limited. As a result, the moissanite used in jewellery today is predominantly lab-created.

The production of moissanite primarily takes place in laboratories situated in various countries, including the United States, China, India, and others. These countries have developed advanced technologies and gained expertise in creating gem-quality moissanite.

Therefore, while moissanite is not sourced from a specific country or region, all moissanite is not created equal. We work with seasoned lapidaries that have shown advancements in technology and expertise to produce stunning and high-quality gemstones.

Will Moissanite get dull over time?

Absolutely not! Moissanite is renowned for its exceptional durability and long-lasting brilliance. Unlike some other gemstones, Moissanite does not dull or lose its sparkle over time. It possesses a high refractive index, allowing it to reflect light with remarkable brilliance, resulting in a lifetime of captivating sparkle.

Furthermore, Moissanite is highly resistant to scratches, chips, and abrasions, making it an excellent choice for everyday wear. Its exceptional durability ensures that your Moissanite jewellery will maintain its beauty and sparkle for years to come, providing you with lasting enjoyment and confidence in its quality.

FAQ ~ Jewellery

How do I care for my Moissanite ring?

Clean your ring regularly: You can clean your Moissanite ring our Moissy Jewelry Cleaner ,warm water and a soft-bristled brush. Avoid using harsh chemicals or abrasive materials, as these can damage the stone or setting.

Avoid wearing your ring during certain activities: While Moissanite is a durable and hard-wearing gemstone, it's still a good idea to remove your ring when doing activities that could potentially damage it, such as gardening, exercising, or playing sports.

Store your ring safely: When you're not wearing your Moissanite ring, store it in a soft pouch or jewellery box to protect it from scratches or damage.

Have your ring inspected regularly: Just like with a diamond ring, it's a good idea to have your Moissanite ring inspected by a professional jeweler every year or so to check for any loose stones or damage to the setting.

Avoid exposing your ring to extreme temperatures: While Moissanite is heat-resistant, extreme temperatures can still cause damage to the stone or setting. Avoid exposing your ring to high heat or sudden temperature changes, such as wearing it in a hot tub

By following these simple tips, you can help keep your Moissanite ring looking beautiful and sparkling for years to come.

Can I use my existing Moissanite in a Moissy Fine Jewellery design?

We appreciate your interest in our services; however, after careful consideration, we have decided not to offer this service at this time. Our primary focus remains on delivering exceptional quality and craftsmanship in all our Moissy jewellery creations.

Rest assured that we meticulously source high-quality moissanites to ensure consistency in our designs and the overall quality of our products. If you have any specific requirements or ideas for a new piece, we encourage you to reach out to our team. We would be delighted to explore how we can accommodate your needs and create a unique piece that meets your expectations.

Start your custom design now

How long does it take to create a custom order?

The duration required to create a custom order at Moissy Fine Jewellery is subject to several factors, including the intricacy of the design, the materials chosen, and other considerations. On average, custom orders are typically fulfilled within a timeframe of 6-8 weeks. Each item is meticulously handcrafted to guarantee an exceptional finish, reflecting our commitment to quality.

If you require your order sooner, we understand the importance of timeliness and offer rush service options. Please don't hesitate to contact our dedicated team, and we will gladly discuss the available options to accommodate your specific needs.

What is "Rhodium"?

Rhodium, known for its exceptional preciousness, is not commonly used as a primary material for making jewellery due to its inherent brittleness and difficulty in being properly worked for jewellery production. However, it is highly regarded for its remarkable properties when used as a plating. Rhodium plating imparts a stunning, dazzling white appearance to jewellery. Its brilliance is akin to chrome but even whiter, making it one of the most reflective metals available.

It's important to note that rhodium is solely used as a plating and not as the base metal for jewellery. Over time, the rhodium plating will naturally wear off, necessitating the need for re-plating to restore its lustrous finish..

My ring has a yellow tinge, is it real gold?

Certainly! Natural gold carries a yellow colour, and unplated white gold will have a yellow hue, when lacking the brilliance of rhodium plating. Since white gold is composed of yellow gold and alloys, rhodium plating is needed for those seeking the modern "white bling" aesthetic.

While gold itself is highly durable and resistant to tarnishing, rhodium plating is required to maintain the desired white appearance of your white gold jewellery over its lifespan. Regular rhodium plating will ensure your piece retains its lustrous allure for decades to come.

How long will rhodium plating last?

The longevity of rhodium plating varies depending on several factors. For instance, rings, being exposed to more wear, may require more frequent re-plating compared to items such as pins, brooches, or earrings that receive less contact. The frequency also depends on how often the ring is worn and the environmental factors it's exposed to. Factors like body chemistry, sweat, and contact with skin can affect the plating as well. On average, rhodium plating can last anywhere from 3 to 12 months.

Engagement rings that are worn every day and exposed to solutions and chemicals may require re-rhodium plating as frequently as every 6 months, especially if any slight changes in color bother you. It's important to keep these factors in mind to ensure your ring maintains its desired appearance.

Do you offer rhodium plating services?

Absolutely! We provide exceptional rhodium services to enhance the appearance of your jewellery. Please note that the complimentary warranty does not cover rhodium plating services. The cost of rhodium service starts at $90 per piece. To ensure the long-lasting beauty of your jewellery, we highly recommend adding our Limited Lifetime Warranty plan to your purchase. This plan includes an annual rhodium service to maintain the exquisite allure of your piece.

For maintenance services, we strongly advise visiting your nearest Moissy store or sending your jewellery to us for service. This will help prevent any accidental damage that may occur when dealing with other jewelers. Please note that any work performed by unauthorized bench-workers will void your warranty.

What type of metals do you use for jewellery ?

Discover our exquisite jewellery collection, carefully curated to cater to diverse tastes and preferences. Explore a wide array of options crafted from premium materials such as 14K gold, available in white, yellow, and rose variations, as well as the timeless allure of 18K gold. For those seeking unparalleled durability and timeless elegance, we proudly craft stunning pieces in platinum. No matter your style or preference, our jewellery is thoughtfully designed to reflect your individuality and satisfy your discerning taste.

Does Moissy Fine Jewellery offer custom design?

Certainly! At Moissy Fine Jewellery, we take pride in offering custom design services to our valued customers. We understand the desire for unique and personalized pieces that perfectly match your preferences and needs. Our team of skilled artisans and designers is dedicated to bringing your ideas to life.

To embark on the custom design journey, simply reach out to our customer service team. They will be more than happy to discuss your ideas, provide guidance, and offer a personalized quote for your envisioned piece. We look forward to creating something truly special and tailored exclusively for you.

FAQ ~ Return & Exchange

Can I return my purchase?

Custom order jewelry is considered final sale and are not eligible for exchange or return. This is because each custom order ring is specifically crafted to meet the customer's individual requirements and preferences

Items purchased directly from our showroom's showcase inventory can be returned or exchanged within 7 days of purchase if they are in their original condition with receipt. Please note that earrings and loose stones are also considered final sale, and we cannot accept returns or exchanges for them. We understand that every customer's needs are unique, and we strive to provide the best possible service and quality products. We encourage our customers to carefully consider their choices before making a purchase to ensure complete satisfaction.

How do I get a refund?

Our return and exchange policy is designed to provide convenience and transparency to our valued customers. For in-store stock purchases that have not been altered, you may be eligible for a return or exchange. (Some in store promotions and sales will considered final sale )

Refunds will be processed in the same form of payment used during the initial purchase. In the case of cash refunds, a cheque will be issued from our head office. Please be aware that the cheque may take 10-15 days to arrive.

However, it's important to note that online purchases and in-store custom orders are considered final sale and are not eligible for refund or exchange.

For refunds processed due to incorrect ordering, payment changes etc, processing fees incurred from the original transaction will be deducted. We understand that this may cause some inconvenience, but our aim is to maintain transparency and fairness in all our transactions.

Please be aware that items purchased with Affirm or third-party financing are not eligible for return. If you have any questions or concerns regarding refunds, we encourage you to contact our customer service team before completing your transaction. We are here to assist you and address any inquiries you may have.

We sincerely appreciate your choice in Moissy FJ, and we look forward to continuing to serve you in the future.

Can I exchange my moissanite for a bigger one?

We understand that sometimes you may want to change the size of a stone in a piece of jewellery that you have purchased from us. However, our settings are specifically designed and made for the particular shape and size of the stone that they hold. This means that it is not possible to simply swap out a stone for a larger or smaller one without altering the setting itself.

We believe that our customers deserve only the best, and as such, we do not compromise on the quality and craftsmanship of our jewellery. Therefore, we advise against any agressive alterations. Doing so can potentially damage the setting, and may hinder the enjoyment of your piece.

We encourage you to speak with our team about creating a new custom piece that meets your desired specifications. Our experienced and talented jewelers can work with you to create a unique piece that fits your style and preferences

Service

Do you provide appraisals?

Upon special request, we offer appraisal services to assist you in insuring your ring against loss, theft, or accidental damage. It's important to note that our warranties do not cover these situations, which is why we recommend obtaining insurance coverage.

The cost of the appraisal may vary depending on the specific jewellery piece. For an accurate quote, please reach out to us directly. It's worth mentioning that appraisals must be conducted with your piece in our possession. If you are considering getting an appraisal, we suggest making the request before picking up your completed order or arranging for its shipment.

Our goal is to provide you with comprehensive assistance in protecting your valuable jewelry, and we are here to address any further inquiries or concerns you may have.

Do you offer any discounts ?

While we provide competitive pricing for our high-quality jewellery year round, we also offer promotions and sales from time to time. Additionally, we extend a year-round discount of 10% to Veterans, First Responders, and Military as a small token of appreciation for their amazing contributions to our world.

To utilize the discount, please contact our team directly for the discount code before placing your order, as we are unable to apply the discount after the order has been placed.

Please note we will ask that you provide appropriate documentation or identification to verify your profession. We look forward to working with you.

What does my complimentary warranty cover?

Every Moissy Fine Jewelry piece comes with a complimentary 1-year warranty that safeguards your jewelry against defects. We take immense pride in our craftsmanship and stand firmly behind our work. To ensure the longevity and beauty of your piece, regular maintenance is recommended. All jewelry repairs are conducted at our Canadian-based workshop.

During the Complimentary 1 Year Warranty period, you can visit your local showroom for the following services:

  • Tightening of center stones
  • Verifying the condition of the mounting for loose accents
  • Performing ultrasonic and streaming cleaning to remove debris and oil
  • The loss of side or halo stones up to 2.5mm for one year.

It's important to note that our warranty does not cover intentional damage, irresponsible wear, accidental damages, misuse, abuse, scratching, allergic reactions, center stone loss, loose, bent or broken prongs, rhodium wear, wear and tear, gemstone discoloration due to chemical reactions, or any circumstances not arising from manufacturing defects.

Under normal conditions, manufacturing defects are described as defects that occur when errors in the manufacturing process fall short of intended production. This may result in structural or stability issues. Any item produced incorrectly is considered defective. Defects typically manifest within the first month or two of ownership without accidental damage or misuse.

While we strive to provide our customers with high-quality products, it's important to note that damage caused by normal wear and tear is not covered under our warranty. However, we still encourage you to visit us in case you encounter any issues with your piece because we are here to assist you. We will do our best to repair your item with fair service fees, if applicable.

How do I book a virtual appointment?

We are delighted to offer virtual appointments to our clients that cannot attend our showrooms. Our showrooms are open to walk - ins and appointments are not mandatory. Should you need to schedule a more specific time for your visit. Appointments may be booked by using the link on the top of our home page "BOOK AN APPOINTMENT"

Virtual appointments allow us to share our showroom experience with you from the comfort of your own home.

Reminder our showrooms will serve clients on a walk-in basis. If you do not have a pre scheduled appointment, we kindly ask for your patience in the event of any wait times, and we will promptly assist you.

If visiting a showroom is not feasible for you, we offer the option of booking a VIRTUAL CONSULTATION. Simply reach out to our team at torontocare@moissyfj.com and they will be delighted to arrange a video meeting where you can explore our exquisite selection from the comfort of your own space.

We appreciate your understanding and look forward to providing you with a wonderful experience as you discover our amazing jewellery.

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