Terms and Conditons


    All of our online selections are made-to order to your personal specifications of Size, Metal, and Center Stone requirements. This piece is being made "Just For You"and will not be eligible for exchange or return. 

    We start working on your order as soon as you submit it, therefore we are unable to change or cancel it. If your order was made in the less than 24 hours prior to your request, please contact us and we will do our best to assist, otherwise orders placed over 24 hours prior cannot be cancelled, We begin production right away to meet production times.

    Rest assured each piece is handcrafted with the utmost care, one piece at a time. Our staff will thoroughly inspect your piece when it is completed, to ensure perfection.  Our current production time is approximately 6-8 weeks when your order is place.  It is always our pleasure to assist you, feel free to contact for options on more urgent orders. We looking forward to working with you. Thank you for choosing Moissy Fine Jewelry. 

    Things to remember

    *At Moissy Fine Jewelry, customer satisfaction is a top priority, and the we always strives to complete orders on time. However, there may be unforeseen circumstances that cause unexpected delays in production. If Moissy Fine Jewelry encounters any unexpected delays we will notify the client as soon as possible. Extended production may require an additional 2-3 weeks to ensure that each piece is handcrafted with the utmost care and attention to detail. In the event of a delay, it's important to note that the order cannot be cancelled, as Moissy Fine Jewelry has already begun the production of your custom order. 


    *Moissy Fine Jewelry offers a 7-day price guarantee to ensure that customers are getting the best value for their purchase. If you've made a purchase and the exact item goes on sale within 7 days of your purchase date, you can request a price adjustment to reflect the sale price. It's important to note that this guarantee only applies to the exact item, and any modifications or changes to the item will disqualify it from being eligible for a price adjustment. 


    *When taking advantage of Moissy Fine Jewelry's 7-day price guarantee, it's important to keep in mind that the item must have been originally purchased at full retail price to be eligible for a price adjustment. Additionally, there may be certain promotional events where price adjustments are not available, such as recognized holiday sales, Black Friday sales, large discount sales, and inventory closeout sales. Moissy Fine Jewelry reserves the right to designate which events are eligible for price adjustments and which are not. This policy is in place to ensure that Moissy Fine Jewelry can continue to offer high-quality, handcrafted pieces at an affordable price, while also providing customers with exceptional value and service.* Only 1 price adjustment available per item. 


    *When ordering jewelry from Moissy Fine Jewelry, it's important to keep in mind that shipping costs for any repairs or warranty items are not covered by the company. While we may be able to assist in coordinating the repair or replacement process, the customer will be responsible for any associated shipping fees. This policy is in place to ensure that Moissy Fine Jewelry can continue to offer high-quality, handcrafted pieces at an affordable price. If you have any concerns about the repair or warranty process, it's recommended to contact Moissy Fine Jewelry prior to your purchase. Moissy Fine Jewelry is committed to providing exceptional customer service and will work with you to resolve any issues or concerns you may have.

    * Custom Orders are Final Sale

    * Loose Stone Sales are final. 

    *Custom orders are excluded from advertised sales unless otherwise specified during the sale.

    * Shipping costs for repairs or warranty items are not covered by Moissy Fine Jewellery 

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